Privacy policy

Last Updated: October 3, 2026

At Nexora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase through our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Name
Email address
Billing and shipping address
Phone number
Payment and transaction information
Order details
Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Provide order confirmations and shipping updates
Respond to customer support requests
Improve our products, services, and website
Prevent fraud and unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems when payment processing is handled by a third-party provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website and hosting providers
E-commerce and technology service providers
Customer support and communication services

We only share information when reasonably necessary to provide services, operate our business, protect our customers, or comply with legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the email address below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be posted on this page with a revised Last Updated date.