Refund policy

Last Updated: October 3, 2026

At Nexora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, where applicable.
  • The item must not be damaged, altered, or used.
  • Proof of purchase or valid order information may be required.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or opened products where applicable
  • Personalized or customized products
  • Clearance or final-sale items where clearly indicated
  • Products damaged after delivery due to improper use or handling

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the product when applicable. Our customer support team will review your request and provide an appropriate resolution.

4. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect item received from us, we may cover the applicable return shipping costs.

For returns requested for reasons such as a change of mind, the customer may be responsible for return shipping costs.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has entered processing or fulfillment.

7. How to Request a Return or Refund

To request a return or refund, please contact our customer support team and provide:

  • Your full name
  • Order number
  • Reason for the return or refund
  • Photos of the product, if applicable

Our team will review your request and provide you with the appropriate next steps.

8. Contact Us

If you have any questions about our Return & Refund Policy, your order, or the return process, please contact us:

Nexora
Customer Support: customersupport@bismillsilk.shop